Terms of service

Last updated: 20 October 2026

These terms govern your use of the OpenGeocoding API, dashboard and website (the “Service”), provided by OpenGeocoding v/Théo Mathieu, Geislersgade 14, 4., 2300 Copenhagen S, Denmark (“we”, “us”). By creating an account or using an API key you agree to them. If you use the Service for an organisation, you accept them on its behalf.

1. The Service

The Service turns addresses into coordinates and back, suggests addresses as they are typed, and returns administrative regions. Results are built from open data (see Data attributions) and may be incomplete or wrong. Check results before relying on them, and don’t use them as the only source for emergency dispatch or other safety-critical decisions.

2. Accounts and API keys

You must be at least 18 to create an account. You need an account to get API keys. Keep your secret keys secret. Browser keys are visible to anyone who loads your pages and their allowed origins can be imitated outside a browser. You are responsible for all use of your keys, secret or browser, until you revoke them in the dashboard. Tell us at [email protected] if you believe a key or your account has been compromised.

3. Plans, limits and payment

  • Your account has a request rate and a balance of request credits, shared across its API keys and protocols. One successful billable API call consumes one credit: HTTP JSON 2xx or gRPC status 0. Autocomplete and regions calls consume no credits but share the rate limit. Errors do not consume credits. Completed replies are counted before network delivery; disconnecting during delivery does not restore credits for completed work.
  • The free tier grants credits after email verification, with monthly periods measured from your signup date, not calendar months. Unused free credits expire at the end of their period and do not carry over. Credits are spent from the active grant that expires soonest. When none remain, billable operations are refused until a new grant is available. There is no automatically billed overage.
  • Unused paid plan requests don’t carry over. Existing credit grants retain their stated allowances and expiry dates. Contact us if you need additional capacity.
  • Our order process is conducted by our online reseller Paddle.com, which is the merchant of record for all our orders. Paddle handles checkout, payment, invoices, sales tax, cancellations and refund requests under its Buyer Terms. Your purchase is from Paddle; these terms govern your use of the Service. Refunds follow our Refund policy.
  • Paid plans renew automatically every month and are billed in advance until you cancel. Prices exclude taxes unless stated; Paddle adds any applicable tax at checkout. Upgrades show a prorated charge and additional request allowance for the rest of the current period; these requests and the new rate activate only after payment is confirmed. Existing unused requests keep their expiry. Downgrades and cancellation take effect at the next renewal. We don’t refund partial months, except where our Refund policy or the law gives you a right to a refund, such as the 14-day withdrawal right that consumers in the EU, EEA and UK can have for a first subscription payment.
  • We may change prices with at least 30 days’ notice by email. The new price applies from your first renewal after that notice. If you don’t accept it, cancel before that renewal and you won’t be charged the new price.
  • Enterprise agreements signed separately take precedence over these terms where they differ.

4. Your use of results

We do not impose a contractual limit on caching, storing, modifying or reusing results, including permanently and in your own products. Your use remains subject to the underlying data licences, including applicable attribution and share-alike requirements; these terms do not override them. See Data attributions.

5. Acceptable use

You must not:

  • break the law or infringe anyone’s rights through the Service;
  • try to get around rate limits or quotas, for example by creating several free accounts;
  • probe, scan or test the Service’s security, or disrupt it, without our written permission;
  • resell or expose raw API access to third parties as a geocoding service of your own, unless an enterprise agreement allows it;
  • send personal data in queries beyond the address you want geocoded.

We may suspend keys or accounts that break these rules, or that put the Service at risk, with notice where reasonably possible.

6. Availability and changes

We aim for high availability but, outside an enterprise agreement with an SLA, provide the Service without a guaranteed uptime. We may change or retire features; we will give at least 30 days’ notice before removing an API endpoint you use, reducing the free monthly allowance or ending the free tier.

7. Warranty and liability

If you use the Service as a consumer, you keep every right that mandatory law where you live gives you, including the right to a digital service that conforms to the contract, and nothing in these terms limits those rights. We are not liable to consumers for losses that were not reasonably foreseeable when you started using the Service.

If you use the Service for a business, the Service and its results are provided “as is”, without warranties of any kind, to the extent the law allows. Our total liability for all claims relating to the Service in any 12-month period is limited to the greater of (a) the amount you paid for the Service, including through Paddle, in the 12 months before the event giving rise to the claim, and (b) EUR 100. We are not liable for indirect or consequential losses, lost profits, lost revenue or lost data. You will compensate us for third-party claims, including claims by data licensors, that arise from your breach of these terms or of the data licences.

We are not responsible for delays or failures caused by events beyond our reasonable control, such as failures of internet or hosting providers, provided we take reasonable steps to limit their effects.

These limits do not apply to liability for death or personal injury, to losses caused by our intent or gross negligence, or to any other liability that cannot be limited or excluded by law.

8. Termination

You can stop using the Service at any time and request account closure and deletion by emailing [email protected]. There is currently no self-service account deletion. We handle deletion subject to applicable legal retention requirements; see our Privacy policy. We may terminate these terms for material breach that you don’t fix within 14 days of notice, or immediately for serious abuse.

If you are a consumer in the EU, EEA, United Kingdom or Switzerland, you can withdraw from these terms within 14 days of creating your account without giving a reason, by emailing [email protected]. Withdrawing from the free tier costs nothing. For paid plans, see our Refund policy.

9. Changes to these terms

We may update these terms for legal, regulatory or security reasons, or to reflect changes to the Service. For material changes we will email account holders at least 30 days before they take effect. If you don’t agree, you can close your account or cancel your plan before then; for a paid plan, we will refund through Paddle any prepaid amount for the period after the change takes effect. Otherwise the updated terms apply from that date.

10. Law and disputes

These terms are governed by the laws of Denmark. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, you can bring proceedings in the courts there or in Denmark, and we can bring proceedings against you only in the courts where you live. Otherwise, the courts of Denmark have exclusive jurisdiction.

If you are a consumer, you can also complain to the Danish Consumer Complaints Board through Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark (naevneneshus.dk).

Contact

OpenGeocoding v/Théo Mathieu, Geislersgade 14, 4., 2300 Copenhagen S, Denmark, [email protected], +45 50 39 72 24